Privacy Policy

1. Introduction

Welcome to MentorFlow ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at mentorflow.app and our mobile applications (collectively, the "Platform").

By using MentorFlow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, profile photo, bio, and other information you provide when creating an account
• Content: Videos, posts, comments, and messages you create and share on the Platform
• Payment Information: Processed securely through Stripe. We do not store your full credit card details
• Communications: Messages you send to other users or to our support team
• Preferences: Notification settings and other preferences you configure

2.2 Information Collected Automatically

• Usage Data: How you interact with our Platform, including pages visited, features used, and viewing progress
• Device Information: Device type, operating system, browser type, and IP address
• Analytics: Aggregated data to help us understand usage patterns and improve our services

2.3 Information from Third Parties

• Authentication Providers: If you sign in through Apple, Google, or other providers, we receive basic profile information
• Payment Processors: Transaction status and related information from Stripe

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Platform
• Process payments and facilitate transactions between creators and viewers
• Send you notifications about your account, purchases, and content you follow
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. What We Don't Do

• We don't sell your personal data to anyone, ever
• We don't track you on other websites or apps
• We don't use your videos or content for AI training
• We don't share your personal information with advertisers
• We don't keep data we don't need
• We don't spam you with notifications (you control them all)

5. Information Sharing

We may share your information in the following circumstances:

• With Other Users: Your profile information and content you choose to make public
• Service Providers: Third parties that help us operate our Platform (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct your personal information
• Deletion: Delete your account and associated data
• Portability: Request your data in a portable format
• Opt-out: Control notification preferences and marketing communications

To exercise these rights, visit your account settings or contact us at privacy@mentorflow.app

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication through Clerk
• Payment processing through PCI-compliant Stripe
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

MentorFlow is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

11. Third-Party Services

Our Platform uses the following third-party services:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Mux: Video hosting and streaming
• Neon: Database hosting
• Vercel: Web hosting
• PostHog: Product analytics
• Sentry: Error tracking
• Ably: Real-time messaging

Each of these services has their own privacy policy governing their use of your data.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Lodge a complaint with a supervisory authority

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through the Platform or via email.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@mentorflow.app
• Support: Contact Support